Frequently Asked Shipping Questions


What islands do you ship to?

We currently ship to Grand Bahama, Eleuthera, Cat Island, Rum Cay, Long Island, San Salvador Island, Ragged Island, Acklins, Crooked Island, Exuma, Berry Islands, Mayaguana, the Bimini islands, Great Abaco and Great Inagua.

Can I pick up my package?

Yes! You can pick up your package from our store on Soldier Road. If you are sending a friend or relative to retrieve your package - please indicate their name in the notes section.

Also, the $10 shipping service fee can be waived if you request pickup. However, your items will then be placed in a MISSARI paper shopping bag.

Why is there a Shipping Service Fee?

Wow how times have changed! Prices of packaging materials have increased drastically and now it takes a lot to prepare and package your order! We will ensure your order is properly boxed and taped for secure delivery to you! Yes, There is a $10 shipping service charge to get your order ready. The fee can be waived if you request pickup. Your items will then be placed in a MISSARI paper shopping bag.

My package was not delivered! What next?

Firstly, We are so sorry this happened! We apologize for the inconvenience. We will try to deliver your package by the next sailing. However, for our honest mistake - We have these options for you to choose from

  • A Free Gift of our choice with your current order
  • Special VIP Dibs to shop during our next 50% off Sales held in store for Nassau customers only.
  • Your order is canceled and a FULL REFUND within 2 business days.

Payment Options

We accept payment via:

Royal Bank of Canada, Bank of The Bahamas, Scotia Bank, First Caribbean, Commonwealth Bank, Suncash Bill Pay and the Post Office. Payment can also be made in store.

We do not accept payments via gaming houses.

How long will it take to receive my package?

Mailboats usually arrive within 48 hours to your primary location. We will deliver your package to the respective vessel in time for the next sailing - once payment was made in time. Please keep us updated via WhatsApp if there are any changes to the shipping schedule of the boat you selected.

Why don't we ship by plane?

Shipping via plane is extremely expensive, along with many restrictions. Airlines charge minimum $25 up to $120 for freight depending on the dimensions and weight of the package. We can ship via plane for a $60 delivery fee not including the airline freight cost which we can only know when your package is inspected at the airport.

Same Day Express Shipping

Do you urgently need your package delivered to the boat today? Paid after the deadline - which was the night before? No issues, we can help you for a small fee of $30. This fee will go towards sourcing a delivery driver that will maneuver through the complex traffic of Nassau, to get your package delivered to the boat of your choice!

To avoid this - please ensure your package is paid for by 6pm the night before your desired boat leaves! We will package your order before our store closes at 7pm.

Returns and Refunds

How do I return a product?

Items must be returned within 7 days after receiving your order. Packages may be shipped via boat with our return address and contact information. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

We will not pay for any freight charges.

How long will it take to receive my refund?

By agreeing to our terms of service at checkout - you agree that All Sales are Final - BUT Store Credit or Exchange is Available.


  • Bahamas Ferries

    Whether you need your cargo delivered to one or several of the Family Islands we service across The Bahamas, we make the connection with regular sailings each week.

  • Bahamas Day Break

    Provides freight services for all parts of Eleuthera including Harbor Island! You can contact them via Facebook or by calling +1 242-432-8680.

  • The Mailboat company

    Supported by a robust logistics network in the Family Islands, Bahamas Freight is the ideal choice for your shipping needs. They will take care of your business shipping needs to Freeport, Exuma and Abaco!

Family Island Shipping

At MISSARI, we understand the importance of timely and reliable shipping services. That's why we offer efficient shipping options to all The Bahamas family islands. Whether you're located in Nassau, Freeport, or any other island, we've got you covered.

Our shipping method of choice is by boat, ensuring that your packages are handled with care and delivered safely to your doorstep. We take pride in our special packaging, designed to protect your items during transit and ensure they arrive in perfect condition.

When it comes to urgent deliveries, we've got you covered. We prioritize urgent orders and make every effort to ship them out as quickly as possible. Our dedicated customer service team is always available to assist you with any questions or concerns you may have regarding your shipment.

We offer convenient payment options via all major banks, making it easy for you to complete your purchase. To ensure prompt processing and shipping, we kindly request that payment be made by 5:00pm the day before your desired shipping date.

Rest assured that we strive to ship your packages promptly. We aim to have all orders placed before 5:00pm shipped out by 9:00am the next business day. This allows for efficient processing and ensures that your items reach you in a timely manner.

For any inquiries or assistance with your shipment, please don't hesitate to reach out to our customer service team. We are here to provide you with the best shipping experience possible.

Thank you for choosing MISSARI for your shipping needs. We look forward to serving you and delivering your packages to The Bahamas family islands efficiently and reliably.