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Conditions d’utilisation

MISSARI TERMS & CONDITIONS

Last Updated: December 2025

These Terms and Conditions (“Terms”) govern your use of the MISSARI website and all purchases made from MISSARI. By accessing or using our website, you agree to be bound by these Terms.

MISSARI is located at:
Soldier Road, Nassau, Bahamas
Email: info@missari.com

1. ACCEPTANCE OF TERMS

By using our website or placing an order, You confirm that:

  • You are at least 18 years old.

  • You have read, understood, and agreed to these Terms.

  • You accept our Privacy Policy, Return & Exchange Policy, and Shipping Policy, which form part of this agreement.

If you do not agree, do not use our website or place orders.

2. ALL SALES ARE FINAL

All purchases made through MISSARI are final sale.
MISSARI does not accept returns, cancellations, or refunds except in the specific situations outlined below.

Any exceptions must follow our official Return & Exchange Policy.

3. REFUND POLICY (SAME-DAY ONLY)

MISSARI only issues refunds if requested on the same day as purchase, whether in-store or online.

After the date of purchase has passed:

  • No refunds will be issued

  • No reversal will be processed

  • No payment method will be credited

This applies to cash, debit, credit, and digital payments.

4. EXCHANGES FOR DEFECTIVE ITEMS ONLY

MISSARI only offers exchanges within 5 business days for items that are:

  • Defective

  • Damaged

  • Incorrect

Examples of defects include broken zippers, faulty pumps, ripped seams, or manufacturing errors.

To request an exchange, you must contact us immediately at:
Email: info@missari.com
WhatsApp: 242-376-0400
Photos must be provided.

MISSARI does not exchange items due to change of mind, sizing issues, or wear and tear.

5. ITEMS THAT CANNOT BE RETURNED OR EXCHANGED

For hygiene and safety reasons, MISSARI does not accept returns or exchanges on:

  • Jewelry

  • Skincare

  • Underwear or lingerie

  • Swimwear

  • Hair extensions

  • Cosmetic accessories (lashes, tools, implements, etc.)

  • Sale, discounted, or clearance items

These items are strictly final sale.

6. STORE CREDIT

If a defective item cannot be replaced, MISSARI may issue store credit.

Store credit rules:

  • Valid for 365 days

  • Non-transferable

  • Cannot be used for gift cards

  • Cannot be exchanged for cash

7. ORDER PROCESSING & SHIPPING (BOAT DELIVERY ONLY)

MISSARI ships within The Bahamas only via boat.

Orders must be paid 1 business day before shipping to ensure timely delivery to the mail boat of your choosing.

MISSARI does not deliver packages on:

  • Fridays

  • Saturdays

  • Sundays

  • Bad weather days

  • Sale days

Handling Fee

MISSARI charges a $10 handling fee to prepare and deliver your package to the mail boat.

Freight Costs

Customers are fully responsible for:

  • Mail boat freight charges

  • Collection fees

  • Any additional shipping expenses

MISSARI does not pay freight charges.

Once the package is dropped off to the mail boat, MISSARI’s responsibility ends.

If your package is lost or delayed, contact the mail boat directly.

8. RETURN SHIPPING FOR EXCHANGES

If an exchange is approved for a defective item, the customer is responsible for:

  • Return shipping fees

  • Mail boat return charges

  • Proper packaging and labeling

Return Address:
MISSARI
Soldier Road
Nassau, Bahamas
242-376-0400

We recommend trackable shipping for items valued over $75.
MISSARI does not guarantee receipt of untracked packages.

9. USER ACCOUNTS

If You create an account on our website:

  • You must provide accurate information

  • You are responsible for safeguarding your password

  • You must notify us of unauthorized access

  • MISSARI may terminate accounts for misuse or violation of Terms

10. PROHIBITED USES

You may not use the site or services for:

  • Illegal activities

  • Fraudulent orders

  • Attempting to reverse engineer, copy, or disrupt our systems

  • Uploading harmful or offensive content

  • Violating intellectual property rights

  • Harassing or abusing staff or customers

MISSARI reserves the right to refuse service to anyone who violates these rules.

11. INTELLECTUAL PROPERTY

All MISSARI branding, logos, designs, and content on the website are protected by copyright and trademark laws.
You may not copy, reproduce, or use MISSARI assets without written permission.

12. LIMITATION OF LIABILITY

MISSARI is not liable for:

  • Losses caused by shipping delays or mail boat issues

  • Misuse or mishandling of products

  • Loss of profits or data

  • Third-party service failures

  • Errors or inaccuracies on our website

Our liability is limited to the amount you paid for the item.

13. “AS IS” DISCLAIMER

Services and products are provided as is without warranties of any kind except as required by Bahamian law.

MISSARI does not guarantee:

  • Uninterrupted service

  • Error-free operations

  • Perfect accuracy of product descriptions

  • Shipping timelines outside our control

14. GOVERNING LAW

These Terms are governed by the laws of The Bahamas.

Any disputes must first be addressed informally by contacting MISSARI.

15. CHANGES TO TERMS

MISSARI may update these Terms at any time.
Your continued use of the website means you accept any updated Terms.

16. CONTACT INFORMATION

If you have questions about these Terms:

Email: info@missari.com
Phone: 242-605-0400
Website: https://www.missariboutique.com/pages/contact-us
Address: Soldier Road, Nassau, Bahamas
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